🏦 Morabanc Customer Service Review — My Experience and the Complaint

🏦 Morabanc Customer Service Review — My Experience and the Complaint Process

💬 Introduction

Morabanc is one of Andorra’s best-known private banks, offering investment, savings, and corporate banking services to local and international clients. While its reputation has long been linked to stability and exclusivity, some customers have reported challenges related to communication and account management — especially when accessing their online accounts through the Morabanc login page.

This article shares a factual and fully documented account of my personal experience with Morabanc’s customer service and complaint procedure, alongside publicly available information such as Google reviews and the Andorran Financial Authority’s (AFA) oversight framework.

This Morabanc customer service review aims to present an objective summary of real experiences and regulatory processes, offering useful insights for anyone considering opening or maintaining a bank account in Andorra. 👉 Morabanc Online Banking Review: Fees, Customer Service, and Transparency

📧 Contacting Morabanc — Delayed Replies and Communication Challenges

In June 2024, I reached out by email to my Morabanc account manager, using the contact details listed on the bank’s official website. I wanted to raise concerns that the value of my investment portfolio had dropped significantly.

After receiving no response, I sent several follow-up messages throughout July and early August 2024. Having no other direct contact information, I eventually wrote to the general customer-service address also listed on Morabanc’s website.

On 27 August 2024, I finally received a reply from a member of the sales department. The message stated that the account manager I had been writing to for roughly ten weeks was no longer employed by the bank. While this helped explain the lack of communication, the tone of the response felt impersonal and did not address my concerns directly.

💸 Discovering Unexpected Account Fees

Further correspondence during August and September 2024 revealed that administration fees had been applied to my investment account over time. These charges appeared to have been deducted periodically, reducing the portfolio’s overall value.

My records show that the account was opened in December 2003, and for several years, no such fees were applied. However, according to later correspondence, around 2009, Morabanc introduced an administration fee of approximately €100 per quarter. By 2021, this charge had reportedly risen to about €2,300 per quarter.

I had not been informed of these changes through email, telephone, or the bank’s online message center. After multiple email exchanges, the matter remained unresolved, and I decided to seek independent legal advice in Andorra.

⚖️ Legal Advice and Complaint to the Andorran Financial Authority (AFA)

With the help of an Andorran lawyer familiar with local banking regulations, I formally submitted a complaint to the Andorran Financial Authority (AFA) on 30 December 2024.

As of October 2025, the case remains pending. In comparison, similar complaint procedures with institutions such as the UK Financial Conduct Authority (FCA) or European Economic Area (EEA) regulators often appear to progress more quickly.

This experience highlights the importance of understanding how financial dispute resolution works in Andorra, where regulatory processes can differ from those in other European jurisdictions.

🌐 Morabanc Reviews on Google and Client Feedback

Public reviews on Google provide insight into how customers perceive a bank’s service quality and responsiveness.

As of 2025, Morabanc’s Google profile shows a mix of client experiences. Several reviewers note satisfaction with staff professionalism and digital banking tools, while others mention frustration about delayed responses, unexpected account charges, or communication difficulties.

These reviews, while subjective, reflect the diversity of client opinions and underline the importance of clear communication and transparency between banks and their clients. Anyone considering opening an account in Andorra should review such feedback carefully and compare experiences across multiple institutions.

🏁 Conclusion — Transparency and Documentation Are Essential

This Morabanc customer service review illustrates the importance of maintaining detailed records and written correspondence when dealing with financial institutions.

If unexpected charges or service delays occur, clients should keep all communications and reach out to the appropriate supervisory body — such as the Andorran Financial Authority (AFA) — to ensure proper follow-up.

While Morabanc continues to operate as a well-established bank in Andorra, my personal experience raises questions about communication efficiency and client support.

💡 Advice for potential clients:

• Confirm all potential fees in writing before investing.

• Keep copies of all email exchanges and official messages.

• Understand the complaint procedures regulated by the AFA.