How to Claim Back Unjustified Morabanc Account Fees and Administration Charges

⚖️ 1- Right to communication in the agreed language with Morabanc Andorra

 

According to the Decree implementing Law 8/2013 of May 9, concerning the organizational requirements and operating conditions of financial system entities, Article 11 requires operational entities to inform retail clients about the languages available for communication and for receiving contracts, documentation, and relevant information.

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If Morabanc Andorra communicated its fees exclusively in Catalan, this may constitute a lack of transparency and a violation of the principles of clarity and comprehensibility established in Law 7/2024 of May 27, which governs the organization and operation of financial system entities in Andorra.

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For example, if Catalan—the official language of Andorra—is not a language you use or understand, it is important to determine whether it was explicitly agreed with Morabanc that all communication between you, the client, and Morabanc Andorra would be conducted in English, Spanish, or French.

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Can you provide evidence showing that your previous communications with Morabanc (such as emails, online messages, or secure inbox notifications on the Morabanc website) were consistently in your preferred language?

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Furthermore, Article 16 of Law 7/2024 requires financial entities to issue reports and communications that are clear, precise, and understandable, ensuring that clients can make informed financial decisions. If Morabanc Andorra failed to respect this principle of linguistic consistency or changed your communication language without notice or consent, this may have prevented you from fully understanding key financial information—potentially breaching the standards of clarity and transparency required under Andorran Banking Law.

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👉 2- Possible unjustified charges for fees on an inactive account by Morabanc

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Is this your situation? Your Morabanc Andorra account has shown no deposits, withdrawals, or direct debits for many years, and you, the account holder, have made no recent activity whatsoever. This situation may clearly indicate that your account is inactive.

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It is important to note that Morabanc Andorra may apply different administration fees depending on whether an account is active or inactive. The difference between these charges can be significant—sometimes exceeding €10,000 annually. Protect yourself from paying unjustified or excessive account administration fees for an account that has remained inactive. You can also review how Morabanc manages mortgages and other financial obligations for further context.

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Charging high administration fees on an inactive account is questionable and potentially unfair, as there is no financial activity or management to justify such costs. If Morabanc Andorra has imposed these fees despite your account being inactive, you may have grounds to dispute or reclaim those charges under Andorran banking transparency and consumer protection laws.

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📊 3- Possible disproportionate increases in fees and breach of trust by Morabanc

 

Do the Terms and Conditions of your Morabanc Andorra contract clearly mention any agreed account administration charges? This question is crucial. In many cases, the original Morabanc contract may not have explicitly referred to the imposition of administration fees, suggesting that such charges were not part of the agreed terms. You may also wish to see how Morabanc handles savings, insurance, and pension plans to understand how fees and charges are applied across different services.

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If your Morabanc contract contains no reference to account administration charges, this absence may indicate that Morabanc introduced these fees later, without proper notice or consent. Were you ever formally informed of these new charges—for example, via your Morabanc online inbox or your personal email?

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If not, you may be able to demonstrate a lack of transparency in how Morabanc Andorra applied these administration fees, which could strengthen your claim to dispute or reclaim the unjustified charges under Andorran banking and consumer protection regulations.​

 

Have you noticed a disproportionate and unjustified increase in the fees applied to your Morabanc Andorra client account, as shown in your account’s fee history? Have these Morabanc charges risen progressively and inexplicably over the years, without any corresponding improvement in the services provided?

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If the charges have continued to escalate disproportionately, without reasonable justification or apparent limit, this may clearly suggest that Morabanc has applied fees without transparency, restraint, or contractual balance. Such uncontrolled increases could indicate a breach of good faith and a violation of the principles of fairness and proportionality that govern the relationship between Morabanc and its clients.

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Perhaps the increase in your Morabanc Andorra account charges had no reasonable justification and was never properly communicated to you, in direct violation of the principles of transparency and good faith. Were these Morabanc fee increases ever formally notified to you — and if so, were they communicated clearly and in advance?

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If not, this may represent a clear breach of Technical Notice No. 5/2020-SF on transparency and information for clients: fees, commissions, and expenses effectively applicable. Morabanc may not only have failed to inform you promptly, but also may have disregarded the mandatory two-month notice period required before applying any new or increased fees.

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Such omissions could seriously undermine Morabanc’s duty of transparency and fair dealing as established under Andorran banking regulations, potentially strengthening your claim to reclaim unjustified or unauthorized charges.

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​📈 4- Possible violation of consumer protection regulations and transparency obligations by Morabanc

 

Did Morabanc Andorra’s conduct constitute a serious breach of the current regulations governing consumer protection and fair competition under Law 13/2013, of June 13? Article 20 of this law establishes that consumer relationships must be based on good faith and maintain a fair balance between the rights of consumers and the interests of financial institutions.

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Morabanc has a legal obligation to provide clients with complete, transparent, and accurate information about all account administration charges and related management fees. Any failure to do so represents a clear violation of the core principles of consumer protection.

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Furthermore, Article 5 ("Conduct Rules") of Law 7/2024, of May 27, concerning the organization and functioning of financial system entities, states that financial institutions such as Morabanc must act with honesty, impartiality, and professionalism, always in the best interest of their clients. Did Morabanc fail to meet these essential obligations — acting contrary to your interests and without the diligence required by law?

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There are also important questions about how Morabanc handled your assets and fees. Did Morabanc sell your investments — such as shares or funds — to cover account administration charges that were never properly communicated? When your account was opened, were these fees even part of the agreement? If administration charges were introduced later, were you formally informed of this new policy?

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If Morabanc failed to communicate these changes transparently, it may have violated Article 16 of Law 7/2024, which requires financial entities to provide clear, complete, and timely information about all costs and risks associated with services and transactions. Morabanc may also have breached Article 16.2, which obliges institutions to provide detailed reports and notifications regarding any operations that affect client assets — including the sale of assets to cover administrative expenses.

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🔍 5- Complaint procedure with Morabanc

 

Technical Notice No. 271/2024-EB issued by the AFA (Andorran Financial Authority) clearly establishes that all banks — including Morabanc Andorra — must maintain a Customer Service Department dedicated to managing and resolving client complaints within a maximum period of one month. Did Morabanc comply with this regulatory obligation and respond to your complaint within the required timeframe?

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Furthermore, under point 3 of Technical Notice No. 163/05 from the AFA, financial entities are required to organize and manage their resources responsibly, ensuring a prompt, transparent, and professional service by Morabanc. This includes providing Morabanc clients with all reasonably requested information related to their accounts, products, or services, and taking appropriate measures to guarantee efficiency and compliance with Andorran financial system regulations.

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If Morabanc failed to meet these standards, it could represent a serious breach of its obligations under AFA oversight — particularly regarding client communication, complaint handling, and transparency.

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✅ 6- Documents Morabanc Andorra is obligated to provide to its clients.

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Andorran case law requires all banking and financial institutions, including Morabanc Andorra, to provide clients with clear and transparent information during both the pre-contractual and post-contractual stages. This obligation was reaffirmed by the Civil Division of the Honorable Superior Court of Justice of Andorra in its judgment dated September 26, 2018 (Case No. TSJC-176/2018), which emphasized the bank’s duty to act transparently and in good faith toward its clients.

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Have you discovered that Morabanc wrongfully debited thousands of euros from your inactive account, labeling them as unauthorized or unjustified administration charges? If so, you are not alone. Altus Traducciones can connect Morabanc clients with reputable law firms in Andorra experienced in reclaiming unauthorized and unjustified account fees. These legal professionals can advise you of your consumer rights, and if appropriate, register your claim with the Andorran Financial Authority (AFA).

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If you wish to register a formal complaint directly with Morabanc, you can contact their Customer Service Department for immediate assistance. The Morabanc telephone number for urgent help is +376 884 884, where you can obtain information on how to submit your claim or report issues such as lost or stolen cards, or unauthorized access to your Morabanc passwords or codes.

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​Submit your claim to Morabanc for unjustified charges

 

Before submitting your Morabanc client complaint form to the AFA (Andorran Financial Authority) to reclaim unauthorized or unjustified account administration charges, you must first submit your complaint directly to Morabanc’s Customer Service Department.

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To do this securely, log in to your Morabanc online account, locate the official complaint form, and complete the process through your client area. According to Andorran banking regulations, Morabanc must respond to your complaint within one month. If this period passes without a satisfactory response, you may escalate your claim to the AFA, which supervises Morabanc and will review your case.

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If you have not received a satisfactory reply after contacting Morabanc’s general email at client@morabanc.ad, you may elevate your complaint to the Morabanc Online Management Team:

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• Isabel Jiménez García — Sales Manager, Investment Banking Department
  📧 isabel.jimenez@morabanc.ad | ☎️ +376 884 908

• David Miralles Pedrós — Director, Investment Banking at Morabanc
  📧 david.miralles@morabanc.ad

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You can also submit your claim in person or by post to the following Morabanc address:
Avinguda Meritxell 96, AD500 Andorra la Vella, Andorra

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If you prefer, you may also contact Altus Traducciones, who can assist Morabanc clients in preparing and translating formal complaints to ensure full compliance with Andorran Financial Authority (AFA) requirements.

 

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​​​⚠️ Important Information About Morabanc Fees and Transparency

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Morabanc advises clients, in accordance with its transparency obligations, to review its full Terms and Conditions, which currently extend to approximately 27 pages and are available primarily in Catalan. Clients who do not carefully examine these contractual terms may later encounter account administration charges that were not fully understood at the outset.

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Based on client reports, such charges may, in certain circumstances, reach significant annual amounts, potentially affecting both active and inactive accounts. The application of full administration fees to non-active accounts has been highlighted by clients as an unusual practice when compared with many European financial institutions, where reduced or suspended fees are more common in such cases.

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📊 Example Scenario

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For illustrative purposes only, consider a client who invested €50,000 in Morabanc securities in 2024. If the market value of those securities remained unchanged over a five-year period, and substantial annual administration charges were applied each year, the cumulative effect of those fees could materially erode the value of the investment over time.

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This example underscores the importance of fully understanding fee structures, exemptions, and contractual conditions set out in Morabanc’s official documentation before opening or maintaining an account.

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If you read the Terms and Conditions of your Morabanc contract in Catalan you will clearly see that they can, and will do this. This is a fact not speculation! Charges are on page 22.

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